Last updated: 21/01/2026
London & Essex Flooring (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
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1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
• Name
• Email address
• Phone number
• Address or project location
• Details about your flooring project
• Images you choose to upload or send
• Any other information submitted through our contact forms or communication channels
b. Automatically Collected Information
When you visit our website, certain data may be collected automatically, such as:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies and similar tracking technologies
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2. How We Use Your Information
We use your information to:
• Respond to enquiries and provide quotes
• Schedule consultations and manage projects
• Improve our website and customer experience
• Communicate updates, confirmations, or service-related information
• Maintain internal records and business operations
• Comply with legal obligations
We do not sell your personal information to third parties.
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3. Legal Basis for Processing (UK GDPR)
We process your personal data under one or more of the following legal bases:
• Consent — when you submit a form or request information
• Contractual necessity — to provide services you have requested
• Legitimate interests — such as improving our services or preventing fraud
• Legal obligation — when required by law
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4. Sharing Your Information
We may share your information with:
• Trusted service providers (e.g., email hosting, website analytics, payment processors)
• Professional partners involved in delivering your flooring project
• Legal or regulatory authorities when required
All third parties are required to handle your data securely and in accordance with applicable laws.
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5. Cookies & Tracking Technologies
Our website may use cookies to:
• Improve site performance
• Analyse visitor behaviour
• Personalise your browsing experience
You can adjust your browser settings to refuse cookies if you prefer.
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6. Data Retention
We retain your personal information only for as long as necessary to:
• Provide our services
• Maintain business records
• Comply with legal and regulatory requirements
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7. Your Rights (UK GDPR)
You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability
To exercise any of these rights, contact us using the details below.
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8. Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no online transmission is ever completely secure.
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9. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
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10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:
London & Essex Flooring
Email: londonessexflooring@gmail.com
Phone: 07704288382
Address: 74 newland street, London e16 2hn